Frequently Asked Questions

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We offer a wide range of services including, but not limited to, Bulk SMS, USSD Integration, Web Development, Mobile App Development, API Integration, IT Consultation and Project Management, Core Banking Support, and many more. Get in touch with us
Yes. Wirepick Zambia is a Zambian Company, with headquarters at 22 Kabulonga Square, off Roan Road, Lusaka, Zambia. Get in touch with us .
We do not have APIs that are available for public consumption. To consume the API one needs to have an account with us for authentication. Get in touch with us
For technical support, we are available 24/7. You can reach out to us via email at or call us at +260 776 562 302. You can also write to us using the contact us form on our website.
We offer a wide range of software development services. We can build custom software, mobile applications, web applications, and APIs. We also offer software integration services. Get in touch with us
Bulk SMS involves sending a large number of SMS messages simultaneously using a web-based platform or an API, such as BULK SMS PLANS. It provides a platform for sending bulk SMS messages globally. Bulk SMS can be utilized by businesses, individuals, community groups, marketing agencies, or anyone who needs to communicate with a large group of people. Bulk SMS enables you to track the delivery reports of your sent messages, measure the impact of your messages, and even track the number of hits or sales generated by including a link in the SMS.
Bulk SMS services can be utilized by organizations, enterprises, or industries that regularly interact with customers and need to communicate important notifications promptly. Bulk SMS Plans offers a platform for sending bulk SMS messages worldwide. It can be used by various organizations, including educational institutions, e-commerce companies, banking sectors, financial firms, travel agencies, hospitality businesses, healthcare providers, real estate companies, and automobile industries.

1. Promotional SMS: These SMS messages are used to send discounts, offers, or promotional content to a large number of new and existing customers. Promotional SMS messages are delivered only to non-DND (Do Not Disturb) numbers and are typically sent between 9 am and 9 pm. They are delivered with a random six-digit sender ID and can be integrated with client websites via an API.

2. Transactional SMS: Transactional SMS messages are used to send informational messages or booking/order alerts to registered customers. have no time restrictions (24/7 delivery)

3. OTP SMS (High Priority): OTP SMS messages are high-priority messages used for API integrations, particularly for OTP verifications.

Using the Bulk SMS Plans application, you can send text messages from anywhere in the world using an internet-enabled device. The platform allows you to send and receive bulk SMS messages online and is the leading bulk SMS provider. To send SMS online, follow these steps:

1. Register your account.

2. Request a sender ID in the "profile" > "Senders ID" section.

3. Create your contact list in the "file listing" section.

4. Compose your message in the "Broadcast SMS" > "Compose SMS" section.

5. Click the send button.

The cost of sending a message depends on the package you choose. You can contact us for detailed information.
Yes, you can send SMS messages in any language. Bulk SMS Plans supports Unicode encoding, allowing you to send SMS messages in different languages.
Account activation usually takes around 5 minutes during working hours, which are from 10 am to 7 pm, Monday to Saturday.
Yes, you can send SMS messages to your customers using your business name as the sender ID. In the unlimited validity package, you can have multiple sender IDs. However, in the trial pack, you can only have one sender ID.
To request a sender ID for your business, you can do so through your Bulk SMS panel. Follow these steps:

1. Login to the Bulk SMS Plans Portal.

2. Go to "profile" and select "Sender ID."

3. Create a new sender ID.

The activation of the sender ID usually takes around 24hrs during business working days.